Parlour Policies

Cancellation, Deposit, & Prepayment Policies

We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request you provide at least 2 hours notice to cancel any appointments.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, & clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed in advance because we know it is possible to forget an appointment you booked weeks ago. Since the services are reserved for you, a cancellation fee may apply.

All ‘No Shows’ or late cancels (less than 2 hours notice) will be charged 50% of the initial appointment cost & require a credit card on file (or prepayment) prior to scheduling any future appointments.

Late Arrivals

Late arrivals cannot always receive an extension of scheduled times because of booking restrictions & will be responsible for full-service fees.

Arrival Time

Please plan to arrive 10- 15 minutes before your appointment. Occasionally, additional consultation or preparation time may be needed.

Child & Infant Policy

We love all children & thank you for your understanding:

  • WE WILL NEVER FORCE A CHILD TO RECEIVE A SERVICE.
  • We are not baby-sitters. Parents MUST be present for all kid’s services.
  • No “bald fades” or “edge-ups” will be performed on any child that is/looks/acts younger than 5-years-old, except at the barber’s discretion.
  • If at any moment, your child becomes a danger to himself or the barber, the service will be terminated immediately. You will still be responsible for full-service fees.
  • Correct your children, or the barbers will correct them for you.
  • Management will ask you to reschedule if your child is rambunctious.

General Policies

  • Walk-ins welcome!
  • Prices subject to change.
  • No Checks
  • All credit card payments will include a 3% surcharge fee, which is not greater than our cost for credit card fees. All guests are welcome to change your preferred method of payment upon check-out to cash to avoid the surcharge fees.
  • The goal of each Barber is to exceed your expectations. Gratuities for superior performance are appreciated.
  • Don’t let your phone usage infringe on your service. Ask before taking a call & remember we are on a schedule.
  • Gunslingerz Barber Parlour is not responsible for damaged, lost or stolen property.
  • Do NOT sit in a barber’s chair unless invited to do so.
  • If the cleanliness of your hair affects the barber’s ability to provide a great haircut, a wash is REQUIRED.
  • Pull up your pants!
  • No vaping.
  • If you look/smell/act inebriated or intoxicated, service will be refused & you will be asked to leave.
  • No cussing when women/children are present.
  • No “Locker Room” talk EVER!
  • No headphones or chewing gum in the chair.
  • Respect the shop. Respect the chair. Respect the barbers. RESPECT EACH OTHER!

Emotional Support Animal Policy (2023)

While Gunslingerz Barber Parlour would love to be able to embrace Emotional Support Animals, the nature of our business does not allow this. The State Board of Cosmetology & the Board of Consumer Affairs have specific Rules & Regulations stating that no animals are allowed in a barbershop at any time. Customers should also be aware that service dogs & emotional support animals are two different things & while service dogs are allowed in the shop, emotional support animals are not.

An Emotional Support animal comforts individuals with a mental or emotional disability, but an ESA shouldn’t be mistaken for a pet or a service animal. Emotional support animals are sometimes referred to as companions, therapy, comfort, or assistance animals. “An assistance animal is an animal that works, provides assistance, or performs tasks for the benefit of a person with a disability, or that provides emotional support that alleviates one or more identified effects of a person’s disability.” Emotional support animals are covered under the Fair Housing Act, but cannot enter a public space without permission; public areas, workplaces, & airlines have no legal obligation to accept ESA letters. For further clarification, please visit, Texas Disability Law - Service Animals.

If you have any further concerns or questions, please direct them to GunslingerzParlour@gmail.com

Adjustment Policy

If, for any reason, a customer is dissatisfied, please inform your barber, manager or any other “Gunslinger” before leaving the shop. We have a “No Refund” policy on all services provided.

We make every attempt to satisfy our guests & accommodate any adjustments. Please understand that if a guest schedules an adjustment & does not show up, that is considered as forfeiting your complimentary adjustment. You are still able to set up an appointment, but there will then be a charge.

Product Return Policy

Gunslingerz Barber Parlour will accept all product returns (excluding brushes) up to 30 days from the purchase date. For all other returns, please contact the manufacturer directly.

Within seven (7) days of the date of purchase, Gunslingerz will refund or issue an in-store credit for any returned products originally purchased with Cash or Credit Card.

After seven (7) or more days from the date of purchase, Gunslingerz will issue you an in-store credit.

All returns must have proof of purchase.